fbpx

Frequently Asked Questions

We have done our best to answer the most common questions that people have about our bespoke watches and the customisation process.

A: The DLC method Titan Black has developed is the highest grade of treatment that can be applied to the watches. The DLC treatment is very difficult to damage but is easily repairable and 100% reversible.

A: Titan Black will match any manufacturer warranty when supplying brand new watches. For example all brand new Rolex models supplied by Titan Black come with a full five year guarantee.

A: If the watch has to be ordered when out of stock it will take six to eight weeks from when the order is placed.

A: We recommend that you have the mechanics of the watch serviced every 5 years.

A: This is possible in some circumstances depending on the model you wish to part exchange. Please contact our team for more information.

A: Yes, aside from our limited production lines we do offer a bespoke service. Please contact our sales representative in house who will provide a list of options available.

A: Yes all watches have Original Guarantee

A: Titan Black has carefully selected its watchmakers for its own in house service center where all the watches are fully prepared pre sale and where they will be serviced if later required.

A: Yes, all Titan Black watches have the option of being provided on a Military NATO strap. Additional straps can be ordered in different colours and sizes.

A: Yes, all Titan Black watches are waterproof. Details of your particular model are held in your Rolex operating instruction manual and are covered under the Titan Black Warranty. Subject to usage policy.

A: Yes, if you do not see the watch you are interested in on our website, please email info@tblack.com and we will advise you on price and availability of the specific model you are after.

A: Yes of course. You can add text to the dial or case back using our online customiser on the Bespoke section. Here you can also upload your company logo.

A: Titan Black customises both, brand new and pre-owned watches.

A: DLC stands for Diamond-like carbon. It is used for a huge range of purposes spanning many different industries, including aerospace, automotive, military and medical; and now, design-led applications.  DLC leaves a beautiful, flawless finish, and is velvety and lubricious to the touch. It exhibits properties as slickness (very insusceptible to friction) and durability. It is also extremely scratch resistand and up to eight times harder than steel.

Being amorphous DLC can be applied to different finishes and it will adopt the same tacticle characteristics of the surface it is applied to (brushed or polished), resulting in a change of colour but retaining its finish. This allows to preserve the subtleties of the contrasting textures of a watch as well as leads to an aesthetically pleasing outcome.